Frequently Asked Questions
Everything you need to know about shopping with Neerus.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package through the 'Order History' section in your account dashboard.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items like jewelry and innerwear are non-returnable for hygiene reasons.
Do you offer international shipping?
Yes, Neerus ships to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.
How do I ensure I choose the right size?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend comparing these measurements against your own body dimensions before purchasing.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within the country.
Are the colors of the products accurate on the website?
We strive to display the colors of our garments as accurately as possible. However, due to different monitor settings and studio lighting, there may be slight variations between the digital image and the actual product.